Booking Policy
terms and conditions which apply to your booking and stay

Check-in / Check-out

Check-in is available from 12pm on the day of arrival. Check-out time is 10am on the day of departure. If you are leaving early before the office opens at 7.30am please settle your account the night before. Late check-out may be arranged.

Pets

Sorry, but we do not allow pets in our rooms.

Visitors

Visitors are welcome. However, please be considerate of other guests. Large, noisy gatherings or parties are not permitted in our rooms. Guests' visitors must park on the roadway at all times and vacate the premises quietly by 9.00 pm.

Smoking and Strong Odours

Absolutely No Smoking in all rooms. No exceptions will be allowed, ash pots are provided outside. If evidence is found of smoking inside a unit, a surcharge of $200 plus any additional charge for cleaning, deodorizing and closure of the unit will apply.

The same policy applies to any other strong odours in the units such as the cooking of highly spiced or odiferous foods, cleaning and cooking of seafood and the use of strongly scented products, all of which may be offensive to future guests and require additional cleaning and deodorizing.

Cancellations

We require 48 hours notice prior to the date of arrival for all individual bookings or a cancellation fee of one night’s accommodation will be charged unless the unit can be on sold. This will also apply in the event of a failure to show. Group bookings are required to give 30 days minimum notice to avoid forfeiture of their deposit.

Bookings

Credit card authority is required to secure a booking. Individual unit bookings may be made with no deposit deducted from your credit card. Group bookings will be required to pay a deposit of one night’s accommodation together with a refundable bond being 10% of the total accommodation cost.

Payment

All accommodation and outstanding room charges must be paid in full on the day of departure (if not already done so) unless company chargeback facilities have been pre-arranged. Terms of trade are payment within 7 days of receipt of invoice or, if by prior agreement, 20th of the month following invoice. Overdue or recovery charges will apply if any account is not paid on time.

Damages

Any extra cleaning costs, repairs or replacements required to restore our room or property to normal condition will be charged to the guest responsible for the booking. This may include any insurance excess.